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Troya Digital Solutions
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Return & Refund Policy

Nature of digital products

Given the instantly copyable nature of digital products, a product cannot be returned after it has been downloaded. Please read the description carefully before purchasing, and use the free products to evaluate content quality.

Balance refunds

If a purchased file fails to download or is corrupted or different from its description, contact us within 7 days of purchase and we will compensate you by fixing the file, providing an alternative product, or refunding the amount to your store balance.

Cancelling pending orders

Orders awaiting payment confirmation (manual instant payment) can be cancelled anytime before confirmation, and if the purchase was deducted from balance, any cancellation by the team returns the amount to your balance automatically.

How to contact us

Message us with your order ID and transfer number if any, and we will reply as soon as possible.